New Product Announcements - an observation

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  • Slats
    Vice Admiral
    • Aug 2008
    • 1776

    New Product Announcements - an observation

    New Product Announcements – an observation on the wider hobby:popGive him a soapbox!

    A newbie contacted me the other day. He has his heart set on what another website has listed as a "New Product Announcement." As someone who has been active now in the hobby for two decades, I had a long chat on the phone with him about his options and was loathed to break the news to him that not all "New Product Announcements", see the light of day.

    All products take considerable lead time and investment to eventuate and I for one happily support with my cash and therefore confidence in buying from reputable craftsman that take their time to steadily achieve the end goal.

    As an active participant in the hobby, with some 20 subs constructions under my belt, I too have sat patiently on the sidelines waiting for boats that have not eventuated. As a rule of thumb I see a growing trend for New Product Announcements. In fact these can be divided into 3 different camps.

    (1) The first is the kit maker that has a proven track record of success and shows you progress of work well underway BEFORE the kit is announced.- The professional craftsman.
    Yeah you can wait a while for the boats he has under development but you know and can see with transparency what is being worked on will be achieved. The end result and quality is without rival. You’re dealing with a sincere, honest, and hard-working professional only too happy to provide feed back and communications about the scope of works in progress. So you can be confident that an achiever of this calibre will develop exactly what he says he will. Be prepared to wait however, the professional craftsman will deliver, but it might take many months or a year or more. Nonetheless the communication and feedback and progress reports will be transparent enough for you to remain encouraged that you have backed a winner.

    (2) Next is what I call -The well intentioned vendor.
    Often you see great potential in what is announced and sporadic bits and pieces of progress, but at day’s end its a bit of lottery to see what and when is delivered. So long as these guys are up front about the kit development being a sideline rather than a business, these vendors are and remain an asset to the hobby.

    (3) Third and finally is what I consider to be a scourge on the hobby. -The Earth Salter
    These are vendors with a range of skill, they might even have previous kits in the market place and might have great technical ability. They present, based on past form or even as a new supplier as “Business like”. However, quite often I think these vendors seem more obsessed with their own past success that they want to cling to the idea of them being a big wig in the hobby so much that they tend to "salt the earth" with various and sometimes multiple announcements for new kits in development. These vendors tend to have a lot to say about "scale fidelity" issues of other craftsman's kits in development and pass themselves off as "THE" definitive source for kit accuracy.

    In doing so these vendors want to warn off other genuine kit makers to not trample on what they believe is their God given turf. By doing so other kit makers might feel intimidated enough that the kit they had planned or perhaps already under development is simply not worth the economic investment risk, given that a well known past vendor has plans afoot to do the same kit.

    As a user of Game Theory in business I have watched this tactic do precisely that, which is why on various forums you can see it employed first hand. - It works.- When the announcer of these new products fails to deliver and or show progress, the enquirer / potential buyer of the product is fed excuse after excuse along the lines of this is a hobby not a business, and or my dog ate my homework. In some cases the enquirer of the product is then targeted as being a PITA which is the best tactic to obfuscate away from the lack of progress in the New Product Announcement.

    What the Earth Salter fails to appreciate is that salting the earth against a potential kit competitor tends to salt the earth for ALL participants in the hobby.

    At day’s end - newbie, and seasoned collector alike all have a limited budget. We tend to prioritise as rational consumers our hobby dollars, and in a lot of cases, this means holding off on purchasing kit X, if we have a greater preference for kit Y - where by kit Y is a New Product Announcement. The Earth Salter knows this and is capitalising on this to employ a tactic of future market capture by their product announcement or their subtle jibes regarding a revival kits accuracy. The Earth Salter does not care in the slightest about the guy waiting for the "new product announcement" to be delivered - in fact to a new entrant, the new product he is waiting for might mean he is not participating in the hobby.

    I am raising this issue as one thing the Earth Salter needs to consider is that in the US and elsewhere, the deliberate tactic of “announcing a new product” should the product never be produced is in fact a breach of Anti Trust laws (laws put in place to ensure market competition). A key area where Anti Trust law has been applied is in the market of computer software. “Vapourware” is the term used– where some software companies announced New Products that they had little intent or interest in bringing to market and they were only publicly announced for one thing in mind, to derail competitors into thinking that their product development plans, or their products in development were not worth the investment.

    Forums that are dedicated to ensuring the health of our hobby have a responsibility too. They may not have a legal duty of care to weed out the Earth Salters, but if they truly care about the hobby per se, they should have a duty to care about commercial tactics that derail participation and growth in the hobby.

    I think all buyers of kits, particularly those who are new to the hobby need to carefully navigate through "New Product Announcements". When you find a reputable craftsman - do buy something – we are spoilt for quality and choice, but without Vendors we have no hobby. They need financial reward from their effort - so buy something.

    I think all genuine producers of kits should go ahead with plans to produce and not be influenced or put off by the empty noise of jealous onlookers. The hobby needs quality vendors to expand the product range and grow the hobby. At day’s end don’t be put off by predatory tactics of others. The Earth Salters who engage in this ravel are easy to spot. In fact don't be surprised if they approach you with the pathetic whines of "Oh I was going to do that", and or "I have specialised info or plans" and on this last point they might appear to be helping you but the so called "specialised plans or information" will come to you at a price disproportionate to the value of your project and often will involve delaying your project as they endear themselves upon you to the point that they insist your product would have failed without them. The facts is shoulda / coulda / woulda does not cut it in the real world. Paying customers and cash in your hand as reward for your effort does. These Earth Salters are not out to help you but are out to screw you - full stop. If they can't convince you to stop production against a product that they covert as their own turf, be prepared for them to seek something that disproportionately leans on your success. As a consistent purchaser of kits around the world I simply don't loose sleep over minor scale fidelity issues in my boats, and you know what - neither will the vast majority of your future customers. Consider the laws of diminished returns when offered such information.

    With the newbie that contacted me, the advice I gave him after I ascertained his skill base was to steer him to a product first up that was in the market place already and within the genre of boats he likes.
    MY2C as a professional Economist, Game Theorist, and Consumer and builder of Model Ships and Submarines.
    Best
    J
    Last edited by Slats; 04-21-2011, 08:47 PM. Reason: spellin - emphasis added to rant -rant
    John Slater

    Sydney Australia

    You would not steal a wallet so don't steal people's livelihood.
    Think of that before your buy "cheap" pirated goods or download others work protected by copyright. Theft is theft.



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  • Rpmtech1
    Lieutenant Commander
    • Dec 2009
    • 229

    #2
    Well, there you have it.

    Dont believe anything untill you see it. Wanting to produce something and actually doing it are two different things.

    Comment

    • Kazzer
      *********
      • Aug 2008
      • 2848

      #3
      Give him a soapbox!
      While it is quite obvious (to me) that this account is mainly directed at those who fly a skull & crossbones, I must take some responsibility for using the phenomenon called 'vaporware' as a sales tool on numerous occasions. In my defense, I must say that I have always tried to work out the end game, the actual act of placing a real product on the shelves for sale.

      So what is vaporware? There are reasons to set up vaporware. Imagine you have a great idea for a product (or perhaps a particular model submarine), yet are unsure whether to invest the time and effort into making it. Of course, its easy to say "I have this gizmo, anyone interested?" You'll get a lot of people saying "Yes I want one", but when it actually comes to it and have to commit, they back off. End result? You have no idea if your product will go, or not. But if the product is offered up by showing photos, text etc. and an ordering system, with a proviso stating 'delivery in 1 month etc' then the vendor gets a good idea if it is viable to continue into production. This is especially useful in the low volume, long tooling time, market of model submarines. If you don't reach a profitable volume of initial orders, no cash has changed hands, so no foul, and a few people only are slightly disappointed. The alternative is to spend much time on market research, (expensive) and tool up only to find you have a dud and go broke.

      Another reason for using 'vaporware' is when you are positive you are going to bring out a product, have the tooling etc. know roughly when you'll have the product available, yet want to get as many orders as possible. You set things up to accept orders, take the orders, and as soon as the product is available, you ship and bill. Customers are told there may be a short delay. This is 'vaporware' in other words, we have nothing tangible at this precise time.

      Having said all that, I recall explaining 'vaporware' to one submarine vendor, and then watched as he took it to new heights, so much so, that almost every post was vaporware. It was abused - badly. Ah well! I guess he ruined a useful tool - from a vendors perspective.
      Last edited by Kazzer; 04-22-2011, 10:48 AM.
      Stop messing about - just get a Sub-driver!

      Comment

      • Slats
        Vice Admiral
        • Aug 2008
        • 1776

        #4
        Mike -
        Nope -

        Vapourware is not running a poll to gauge interest - nothing wrong with gauging demand - it is legal and very necessary for a lot of products.

        Vapourware is also not about product delay.

        Here is a neat definition from the PC industry "Vaporware is a term in the computer industry that describes a product, typically computer hardware or software, that is announced to the general public but is never actually released nor officially canceled." see http://en.wikipedia.org/wiki/Vaporware

        Vapourware can be applied to any product "that is announced to the general public but is never actually released nor officially canceled." Often they offer up a release date (for example Spring 2012) but this is purely tactical and timed to put off would be competitors rather than any supply or production issues.

        My bug bear is I now have two newbies ringing for advice- one miserably not participating in the hobby whilst he continues to wait for something that was announced and never official canceled. At days end vendors who do this don't want return on investment, they're looking for return on ego. They'd rather **** up some poor guy's dream of owning a particular boat, just to claim what they think is their God given turf over some other kit maker trying to make a few bucks. Hence they **** consumers through messing with purchasing decisions, and they **** suppliers, -hard working other guys who want to have a go at expanding the hobby and making some money. (So they salt the Earth).

        Mike, you offer customer service, Vapourware merchants offer misery. They are fundamentally sad little men who have no self worth unless people are kissing the ground they are walking on.

        Mike - stand easy - I'd tell you straight out if you tried this ****.
        Best
        J

        PS - I fly the skull and cross bones, but then again I have working torpedoes and a non leaking bladder. Arhhhhh pieces of eight...:wink:The Titanic
        Last edited by Slats; 04-22-2011, 10:03 AM. Reason: can't spell for **** tonight
        John Slater

        Sydney Australia

        You would not steal a wallet so don't steal people's livelihood.
        Think of that before your buy "cheap" pirated goods or download others work protected by copyright. Theft is theft.



        sigpic

        Comment

        • Kazzer
          *********
          • Aug 2008
          • 2848

          #5
          Originally posted by Slats
          J

          PS - I fly the skull and cross bones, but then again I have working torpedoes and a non leaking bladder. Arhhhhh pieces of eight...:wink:The Titanic

          AH! Of course, the lack of torpedoes and those bulbous bladders is a sure sign they're full of either wind or ****!
          Stop messing about - just get a Sub-driver!

          Comment

          • Outrider
            Commander
            • Aug 2008
            • 304

            #6
            Though I know John did not have the Caswell empire in his sights when he went on the soap box, I'm glad to have seen Mike engage.

            There are a few items that were featured on the Caswell site that were featured as "available soon," but seem to have been set aside for unknown duration without explanation. (e.g. the Revell 1:144 Type 212 and Type 214) Others, like the 1:72 Special Navy Type IIA or the 1:72 Type XXIII were on the forum as being in development, but are now could be reason for a SUBMISS report. I'm sure there's nothing nefarious going on, but as a consumer who was looking forward to each of these coming to market, it would be great to know when I could place an order.

            Being a frequent denizen of these deeps, I'm well aware of the craft nature of the business that constrains supply. (It may be powerful magic, but there's only so much to go around.) I'm also aware that consumers are free to ask for several variations of any sub ever made in each of the popular scales. (Something we're unaccountable for--so I can ask for five different subs and end up buying none. The harmful effects of that outcome should be obvious.) As an employee, I also know that the boss can sometimes ask for more than can be done and that shifts in priorities, while often well-meaning, can gum up the works. There's really a lot in play--something that demands management.

            I guess that's where Mike (and David, and Rick, and Joel, and Yannis, etc.) has (have) to sort things out. I suspect everybody has their own pet projects, too, no matter where you fit in the food chain. I don't know whether the prioritization process is art, alchemy, science or some combination of all. (And I'm sure those who freelance have some additional flexibility in deciding what they do.) My sense is that things are still working out OK within this eco-system. Even if I'm not getting everything I'd like to see, there are some excellent choices available and lots of great work close at hand.

            Back under my rock... I've got a Kilo to start working on...

            Comment

            • Slats
              Vice Admiral
              • Aug 2008
              • 1776

              #7
              Originally posted by Outrider

              There are a few items that were featured on the Caswell site that were featured as "available soon," but seem to have been set aside for unknown duration without explanation. (e.g. the Revell 1:144 Type 212 and Type 214) Others, like the 1:72 Special Navy Type IIA or the 1:72 Type XXIII were on the forum as being in development, but are now could be reason for a SUBMISS report. I'm sure there's nothing nefarious going on, but as a consumer who was looking forward to each of these coming to market, it would be great to know when I could place an order.

              ...
              All those products do / have, exhist / exhisted (Revell / Special Navy). BIG BIG difference to Vapourware purported by Earth Salters.

              J
              John Slater

              Sydney Australia

              You would not steal a wallet so don't steal people's livelihood.
              Think of that before your buy "cheap" pirated goods or download others work protected by copyright. Theft is theft.



              sigpic

              Comment

              • Outrider
                Commander
                • Aug 2008
                • 304

                #8
                John,

                I think you made very persuasive points about what you call Earth Salters--and you were very clear that the Caswell empire isn't involved in any of this. I agree with you entirely.

                My points about certain items that have appeared on the Caswell retail site (and to a lesser extent here) were simply to note that their disappearance (or de-emphasis, if you prefer) seems to have gone on without public explanation. (They were "disappeared," to borrow a phrase.) Some of these items were on the site for a year or so, but haven't made it to market and are no longer as easy to find on the site. Your point about the foundational kits is, of course, right. Caswell is a great source for models that can be readily adapted to RC use and I happily support the business with my overworked credit card. But I was talking about fittings and SubDrivers--that voodoo that they do so well--and something that I find essential to my pursuit of the hobby.

                I've come to the opinion that only the best of you can make a practical R/C without some combination of fittings and a SubDriver. I'm having a hard enough time with a well-thought out, fully-supported and mature package. But having such a well-engineered set-up makes me want more--and causes me to whine like a toddler when I see something come close and then disappear. I'm ever an optimist, though. I think some of these little pool toys will get some meaningful support. I'm also very happy to see surprises like the new Foxtrot, which spread the wealth and the workload. David's labor is a zero-sum game, and it looks like those things that have distracted him from some of the "on the list" projects have turned into time very well spent. I've got no real complaints...

                P.S. - Special Navy owes us a 1:72 Bieber they promised in 2007. (Special Navy SN72006)

                Comment

                • Kazzer
                  *********
                  • Aug 2008
                  • 2848

                  #9
                  Originally posted by Outrider
                  Though I know John did not have the Caswell empire in his sights when he went on the soap box, I'm glad to have seen Mike engage.

                  There are a few items that were featured on the Caswell site that were featured as "available soon," but seem to have been set aside for unknown duration without explanation. (e.g. the Revell 1:144 Type 212 and Type 214) Others, like the 1:72 Special Navy Type IIA or the 1:72 Type XXIII were on the forum as being in development, but are now could be reason for a SUBMISS report. .
                  Yep!

                  You hit the nail on the head. I'm well aware of those products, and I'd love to see them on our shelves.

                  Here's the problem. Getting my 'guys' (the real modelmakers) to focus on the products, and not wander off course, and actually figuring out which ones we could sell.

                  As a good example, we developed ( I mean David Merriman developed) the Revell 230 scale Skipjack subdriver and conversion. He spent W E E K S working on this, only to find that the moment we launched it, Revell discontinued the kit. I rushed around buying all the kits I could, importing dozens from a UK distributor at great cost. Sale result = didn't pay for one days sweat in the cave.

                  Revell,then discontinued the VII. A crazy idea on their part, lumbering me with dozen of fittings kits and subdrivers. Thankfully, I purchased dozens of Revel VII kits and saved our sorry asses.

                  People think we can pull this stuff out of a paper hat, at no cost, to pacify a market that will envelope half a dozen models. Well, we can. but don't expect us to do this just because YOU think we should, or some dream of yours should be fulfilled. We need to make money here - its a new concept in this business!
                  Last edited by Kazzer; 04-25-2011, 11:37 PM.
                  Stop messing about - just get a Sub-driver!

                  Comment

                  • Slats
                    Vice Admiral
                    • Aug 2008
                    • 1776

                    #10
                    I hear you Mike, and that's a problem you'll always have as an "after market" in this case "make it able to be RC" product WHEN and not IF the big guys pull the plug on it.
                    Revell killed in target world a few months back the 1/72 Flower Class Corvette, lot of after market parts and investment in a few UK manufacturers now have no home and no use. (You can still get a kit - but your getting remaining stock if they are on shelves, but its a hunt).

                    Outrider - darn right Subdrivers are the best but haven't had your problems (mind you minimum size I need is 2.5") - might have had to wait a few months here and there, but Mike and David always make good.
                    Best

                    John
                    John Slater

                    Sydney Australia

                    You would not steal a wallet so don't steal people's livelihood.
                    Think of that before your buy "cheap" pirated goods or download others work protected by copyright. Theft is theft.



                    sigpic

                    Comment

                    • Outrider
                      Commander
                      • Aug 2008
                      • 304

                      #11
                      I'm not a big opera fan, but I think I know when it's time to fetch my keys. But, before I go run off and inventory my two (!) mini-Skipjack kits from Caswell...

                      Is there anything your customers might usefully do to help predict a favorable outcome for everybody?

                      Comment

                      • Rpmtech1
                        Lieutenant Commander
                        • Dec 2009
                        • 229

                        #12
                        Harsh about the kit discuntinuations... That is always one problem with RC conversions, your putting your eggs in someone elses basket. I always think about that when im incorporationg a product into something Im making, what if they discontinue this or that? will I be screwed?

                        If its worthwhile, You guys can make yer own little skipjack, or other similar size sub to utilize the previous R&D effort on Revell's version.

                        Comment

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