RC SUB WORKSHOP RANT- a cautionary tale of RC Submarine kits, and parts

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  • Kim Sleep
    Commander
    • Nov 2013
    • 329

    RC SUB WORKSHOP RANT- a cautionary tale of RC Submarine kits, and parts


    Im certain that everyone on here has seen the ads on EBay for a company called RC SUBWORKS. They seem to offer everything a RC Sub builder would ever need, from Peristatic pumps, Ballast systems to complete kits. Not finding anything negative posted about this company, I decided to dip my toe into the water, and see what I would get. I ordered a complete Akula Kit, with a full WTC, ALL components, as well as a fibreglass shell. About 2 weeks later (not a bad shipping time) I received my kit. Im going to make the rest of the story in point form, in an attempt to keep it short.

    I am also not interested in this becoming the traditional Made In The USA/Made in Asia slamfest.

    PROS:
    -It was truly a COMPLETE kit, right down to the individual screws and nuts required.

    -Well packed

    -Great price

    CONS:
    -Horribly fabricated Fibreglass body, top and bottom halves don’t match each other. Scribe lines so faint, that the primer coat applied by the manufacturer pretty much obliterated them.

    -REALLY badly cast hull details/fins. All the additional details were so poorly cast in Resin, they were practically useless. Cast in a resin, and filled with bubbles, they were so brittle, I don’t really think that holes for rods and screws can be drilled successfully without the part shattering. Details of dealing with the resin parts didn’t seem to really matter, since the sandwich baggy containing the parts, consisted solely of razor-sharp smashed Resin shards.

    -WTC end caps that were so tight, they could not be removed from the cylinder. They were all so tight that the WTC walls were showing stress-cracks, and one of the walls had actually cracked from the pressure from the cap.

    -ZERO assembly instructions / detail pictures of the assembled items. OK, so the experienced members of the group probably wouldn’t need them, but there was no mention in the ad that this was a kit only for HIGHLY experienced modellers. An Email request for at least a picture of the assembled WTC for reference was met with a terse NOT AVAILABLE response from the manufacturer.


    After many, many unanswered emails regarding the mis-matched hull, and the broken resin pieces I finally received an email stating that a replacement hull, and detail pieces would be sent to me. A few weeks later, I received the replacement lower hull piece (really, not much more of a match than the original) and a sandwich baggy of smashed resin pieces. After sorting thru the razor-sharp resin shards, I was actually able to find a complete set of detail pieces, albeit really roughly cast, and filled with bubbles. It seemed as if they had sent me 5 complete sets, in the hope that 1 set would actually make the trip.
    Wanting an additional set of pieces, since I doubted that the existing pieces would survive construction, I packed up the shards, along with a DETAILED letter stating that I wanted another set (in both English and Mandarin). I also followed up with several Emails explain what I wanted (again in 2 languages)…all of which were unanswered.
    Months later, I have not received ANTHING back regarding this parcel, although many unanswered emails have been sent asking about it.
    By now RC SUBWORKS was no longer replying to my questions, and complaints. When they did reply, it usually was a terse 1 or 2 word response, which would not actually answer any questions. I even included a translation from English to Mandarin in all of my correspondence, to no avail.
    Needless to say, I FINALLY just gave up, and the poor kit sat here for months. I was not going to attempt to build this thing, realizing that it was not at all possible with my skill-set.
    I finally reboxed it, and sent it off to Mr. Merriman. If there was ANY modeller out there that could massage this hodgepodge of mis-matched, poorly cast bits and pieces...…it was him.

    Now, It COULD be argued that the cost of the kit was well under the summed cost of the components (taking under consideration that a brushless motor and ESC are at least $100.00 alone), that I basically got a bunch of really useful bits and pieces in the long run.

    So here endeth my cautionary tale of despair…take from it what you can, and I am certainly available for additional questions, and comments.
    Last edited by Kim Sleep; 07-28-2015, 02:35 PM.
    A man of true Frankenstinean proportions!!
  • He Who Shall Not Be Named
    Moderator
    • Aug 2008
    • 12369

    #2
    Thanks, Kim. Though an ugly turn of affairs for you (you did not get what you wanted, nor what was promised), a good warning to the rest of us. And may I say I found your presentation to be even-handed and thorough.

    Yes, I've examined this kit. And it's everything Kim said about it. and more. Ugh!

    R/C Subworks: this ain't the way to win over customers, guys. I strongly recommend you make Mr. Sleep happy.

    So say I.

    David Douglass Merriman lll
    Who is John Galt?

    Comment

    • APA228
      Lieutenant, Junior Grade
      • Feb 2015
      • 17

      #3
      This is a little ditty I remembered from years ago- Unfortunately it is still true today-
      John Ruskin quote
      There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price only are this man's lawful prey.”

      Comment

      • bwi 971
        Captain
        • Jan 2015
        • 915

        #4
        Sorry to hear Kim.

        It's a 1/144 isn't it?

        When I cast my planes, rudders and stuff I'm willing to make an extra cast for you and sent it up no cost involved.
        It's a two months summer break for the kids now so I think I will be up and running again in September.

        Just let me know.

        Grtz,
        Bart


        Practical wisdom is only to be learned in the school of experience.
        "Samuel Smiles"

        Comment

        • Kim Sleep
          Commander
          • Nov 2013
          • 329

          #5
          Originally posted by APA228
          This is a little ditty I remembered from years ago- Unfortunately it is still true today-
          John Ruskin quote
          There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price only are this man's lawful prey.”
          To be honest, the price was not the ONLY factor, it was convenient to have all parts together in 1 kit. Here in Canada...we don't have a hell of a lot of venders for these specialised parts, and shipping costs a fortune from Europe and the States.
          Also, I could not find a negative comment on RC Subworks anywhere on the net, or on EBay, so I thought that having a negative experience with them was limited.
          Yes it was truly a learning experience.
          A man of true Frankenstinean proportions!!

          Comment

          • Kim Sleep
            Commander
            • Nov 2013
            • 329

            #6
            Originally posted by bwi 971
            Sorry to hear Kim.

            It's a 1/144 isn't it?

            When I cast my planes, rudders and stuff I'm willing to make an extra cast for you and sent it up no cost involved.
            It's a two months summer break for the kids now so I think I will be up and running again in September.

            Just let me know.

            Grtz,
            Bart

            Thank you sir, you are a true gentleman.
            The sub, and all its horrible little pieces are in the extremely capable hands of Mr. Merriman. Her now owns this floating turd. If anyone can polish this up, and make it presentable...it is he. I would bet that he wont put up with the castings he has received, and will probably recast them in a more friendly media.
            I thank you for your extremely generous offer tho, I truly appreciate it.
            Kim
            A man of true Frankenstinean proportions!!

            Comment


            • Kazzer
              Kazzer commented
              Editing a comment
              Well I hope Mr. Merriman doesn't waste his valuable time on this piece of crap. Please don't send him this sort of rubbish, it detracts from our business and slows up our flow of product from The Cave.
          • Kim Sleep
            Commander
            • Nov 2013
            • 329

            #7
            Originally posted by APA228
            This is a little ditty I remembered from years ago- Unfortunately it is still true today-
            John Ruskin quote
            There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price only are this man's lawful prey.”
            To be honest, It was not only price that intrigued me. There were no negative comments that I could find about RC Subworks either on the internet, or on EBAY were the kits are sold. As well, here in Canada, the parts required are not readily available, and shipping from the States and Europe is extremely pricey.
            One of the main factors was the fact that I would get all the bits and pieces in one complete kit, with 1 really low shipping cost..
            I have learned my lesson tho, and as usual, Mr. Merriman has come charging in on his white Stallion to help out a starting Submariner in need.
            PS_and a argument could be made that such a kit could have been made easily by someone with a higher skill-level than myself, and the kit itself is actually not at fault...I really don't know.
            Last edited by Kim Sleep; 07-29-2015, 10:05 AM.
            A man of true Frankenstinean proportions!!

            Comment

            • trout
              Admiral
              • Jul 2011
              • 3549

              #8
              Originally posted by Kim Sleep

              Also, I could not find a negative comment on RC Subworks anywhere on the net, or on EBay, so I thought that having a negative experience with them was limited.
              Yes it was truly a learning experience.
              I can imagine that there are many beginners out there that want to get into subs, and like you, wanted an all in one type solution, but got this kind of quality and not knowing better blamed themselves or in frustration just quit building it all together. Therefore they did not put an eBay response.
              What you are doing is putting information out there so others can be aware of the possibility of the kind of merchandise they will get. Hopefully, in my rose colored glass world, the manufacturer will respond by fixing their issues. Sorry this happened to you.
              If you can cut, drill, saw, hit things and swear a lot, you're well on the way to building a working model sub.

              Comment

              • He Who Shall Not Be Named
                Moderator
                • Aug 2008
                • 12369

                #9
                About Kim's 1/144 AKULA kit. The problem was two-fold: the glass layup on the hull was poorly executed. And the resin work employed the wrong material and done without the aid of either vacuum or pressure.

                I'm one of the best in this game of GRP and resin casting, layup, master and tool making. I know a bad set of masters simply by examination of the parts produced. And I must say, this kits genesis was a good one. The hull and appendage masters are good stuff. However, the tools have either worn out and/or the wrong methodology and selection of consumables was used to do the layup and resin work.

                The owner of this kit handed production work to a second-party -- that second-parts turns out to be a ****ing moron and has no business being in this game at the commercial level.

                Kim's kit was trashed by a bad set of hands doing the actual production work. If Lin, or whoever R/C Subworks is now, would break out the AKULA tooling and hand it over to someone there in China, who know's what they were doing, this would be an excellent kit.

                M
                Who is John Galt?

                Comment

                • Kim Sleep
                  Commander
                  • Nov 2013
                  • 329

                  #10
                  I doubt that anyone at RC Sub Workshop will ever reply to this forum in regards to this, simply because they don't give a ****. If they don't reply to direct emails, why should they respond here.
                  You are right, someone at sometime did go top great pains to make a really nice Akula, nice scale, nice profile, and a truly complete kit of running parts. Unfortunately, as all of us here know, the devil is in the details...that Mr. Merriman excels at. Watching quality of sub-contractors. documentation, follow-up to questions etc etc are all as important as the sculpting of the ship, and if all you are in it for is money, and English is your second language....you are doomed.
                  A man of true Frankenstinean proportions!!

                  Comment

                  • He Who Shall Not Be Named
                    Moderator
                    • Aug 2008
                    • 12369

                    #11
                    Originally posted by Kazzer
                    Well I hope Mr. Merriman doesn't waste his valuable time on this piece of crap. Please don't send him this sort of rubbish, it detracts from our business and slows up our flow of product from The Cave.
                    That kit is safely tucked away in the #2 shed rafters, Boss.

                    Just to prove my innocence, here are some recent shots of the work on your next kit to be marketed: the 1/96 BLUEBACK



















                    M

                    Who is John Galt?

                    Comment

                    • greenman407
                      Admiral
                      • Feb 2009
                      • 7530

                      #12
                      Awesome work there Dave..................as usual. Do you find that particle board is adequate for the job? Just asking.
                      IT TAKES GREAT INTELLIGENCE TO FAKE SUCH STUPIDITY!

                      Comment

                      • greenman407
                        Admiral
                        • Feb 2009
                        • 7530

                        #13
                        Originally posted by Kim Sleep
                        I doubt that anyone at RC Sub Workshop will ever reply to this forum in regards to this, simply because they don't give a ****. If they don't reply to direct emails, why should they respond here.
                        You are right, someone at sometime did go top great pains to make a really nice Akula, nice scale, nice profile, and a truly complete kit of running parts. Unfortunately, as all of us here know, the devil is in the details...that Mr. Merriman excels at. Watching quality of sub-contractors. documentation, follow-up to questions etc etc are all as important as the sculpting of the ship, and if all you are in it for is money, and English is your second language....you are doomed.
                        Kim, I hope that you left Negative feedback on Ebay for this guy.
                        IT TAKES GREAT INTELLIGENCE TO FAKE SUCH STUPIDITY!

                        Comment

                        • He Who Shall Not Be Named
                          Moderator
                          • Aug 2008
                          • 12369

                          #14
                          Originally posted by greenman407
                          Awesome work there Dave..................as usual. Do you find that particle board is adequate for the job? Just asking.

                          For clamping strong-backs and tool containment damns like this, yes. With no grain it won't warp over time, which would distort the tool.

                          M
                          Who is John Galt?

                          Comment

                          • radioman
                            Lieutenant, Junior Grade
                            • Jun 2015
                            • 12

                            #15
                            Want to thank you for this info. I was looking at some of ther stuff and will stay away from it. Just wish I could model somthing half as good as the rest of the group. Mr . Merriman does fantastic work.

                            Comment

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